Exchanges/Returns

 

 

WRONG SIZE

We totally get it! Sometimes the sizing just doesn't fit our bodies - no worries though, we will work together to find you the best size for your body!

Please carefully read each item's size chart to choose accordingly.

In the event that the item does not fit as expected, please contact us within 7 days of delivery. The returned item must be in the same condition and (individual) packaging as received, including any tags.

Send us an email at support@underwizards.com and specify which size you would like in exchange. If the size is unavailable, you will be given store credit.

For the exchange, please email us first, and we will instruct you where to send the item. 

Please email us at support@underwizards.com to get the process started.

WRONG ITEM

Mistake happen, so in a situation where we have mistakingly sent you the wrong item, please  contact us within 7 days of the delivery. The wrong/mistaken item must have the product tag still attached. We will pay for return shipping and get your correct item to you asap.

FACTORY DEFECTS

If there are factory defects with any of the products, we will gladly exchange the item, and the return shipping is on us. Please take a photo of the defect and send it to support@underwizards.com.

Please keep in mind that the tag MUST be attached to the item for the exchange.

REFUNDS

We do not offer refunds, however, we will offer you store credit towards another item, or exchange for another item.

Please reach out to us thru the store's chat/messaging system, or via email - support@underwizards.com and we will walk you through the process.